Rider Agreement

By riding with Big Red Connect, you agree to the following policies. Review these policies before confirming your ride. Big Red Connect is a one-driver operation; availability and any changes are confirmed directly by me.

• Payment: Payment is due no later than completion of service unless other arrangements are approved in advance. For rides paid at completion, payment must be made before the rider leaves the vehicle. Some reservations may require advance payment or a deposit to confirm the ride. Any outstanding balance must be resolved before additional service. After a late, missed, or otherwise unresolved payment, Big Red Connect may require advance payment for future service or decline service.
• Cancellation: Cancel at least 3 hours in advance for refund eligibility.
• Pickup Readiness & Communication: Be ready at the agreed pickup time and location. If you are delayed, text 405-378-4024 as soon as possible with your expected ready time. A confirmed pickup does not mean unlimited waiting. A delay request must be confirmed directly by me; an automated reply does not approve extra waiting.
• No-Shows: A $5 fee applies after a 5-minute wait.
• Brief Added Stops — $5 Each: The fare covers the complete pickup → added stops → final dropoff route, plus $5 for each added stop. Pickup and final dropoff are not added stops. Brief stops are intended to take up to 10 minutes. Ten minutes is the standard, with reasonable discretion for a minute or two—not an automatic 10:01 cutoff.
• Extended Stops & Separate Rides: If a stop is expected to exceed 10 minutes, the ride ends at that location. You may request another ride when ready, subject to availability and normal pricing. Known extended shopping, dining, appointments, or other extended activities are separate rides from the outset. A return pickup is not guaranteed. If I am leaving, take all belongings with you.
• No Per-Minute Waiting Charge: Big Red Connect does not charge by the minute for waiting. The $5 brief-stop fee does not reserve unlimited waiting time. The separate pickup no-show policy above still applies.
• Route Changes: Tell me about added stops or changes to the destination before making them. Changes may affect route mileage and the quoted fare and are subject to availability.
• Damage or Mess: Cleaning or repair fees of up to $200 may apply.
• Group Responsibility: The booking party is responsible for the conduct and costs of all group members.
• Insurance Disclaimer: Rides are offered by an independent operator under a personal auto policy with a rideshare endorsement. This is not a licensed commercial taxi service. Limited liability applies.
• Dash Cam Notice: Audio and video may be recorded inside the vehicle for safety and liability purposes. Riding implies consent.
• Voluntary Participation: All rides are voluntary and at your own risk. Big Red Connect is not liable for loss, injury, or damages unless caused by gross negligence or willful misconduct.
• Travel Fairness Rule: For passenger trips of 20 miles or less, the travel fee is $10 when pickup is more than 10 miles and up to 15 miles from the pricing origin, or $20 when pickup is more than 15 miles away. At 10 miles or less, no travel fee applies. Passenger trips over 20 miles waive this fee. Distance to pickup is measured in a straight line, not by road mileage. The pricing origin is my latest fresh live driver location when tracking is on; otherwise it is my Moore base. If a fresh live location is unavailable, the base is used.
• Extended Trips: Longer trips or trips requiring substantial empty travel may use Extended Trip pricing. Availability and the fare are confirmed before the ride.
• Loyalty Consistency: If you receive a quoted fare, such as a $10 local ride, and request a return trip within the same night, that same rate will normally be honored for fairness and consistency. However, if the return occurs during a special-rate period, including Rush Hour, Airport, or a Special Event, the applicable base rate may apply. You will always be quoted before confirming the return ride.

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This document is publicly available at:
bigredconnectokc.com/RiderAgreement
For questions, text 405-378-4024.